Help with a Federal Agency
If you can't get an answer from a federal agency in a timely fashion, or if you feel you have been treated unfairly, our office may be able to help resolve a problem or get you the information you need. While we cannot guarantee you a favorable outcome, we will do our best to help you receive a fair and timely response to your problem.
Residents of the 3rd Congressional District of Texas, contact us for assistance in dealing with Federal agencies.
Submit Your Casework Request Here
To streamline your inquiry, please be prepared to provide information such as:
- Your Social Security number for a case involving Social Security
- VA claim number for a case with Department of Veterans Affairs
- Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.
- Your address, home phone number and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary
- Copies of any related documents or correspondence that you may have from the agency involved
Please Note:
The Privacy Act of 1974 (5 U.S.C. ยง 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.
We must have your signature to proceed with this type of request.
For individuals seeking assistance with US Citizenship & Immigration Services (USCIS), please note and understand the following:
USCIS has clear guidelines for the processing of applications, and the criteria must be met by an applicant for consideration to expedite can be found here: Expedite Requests | USCIS
Our office cannot ask that your case be expedited, as you must communicate the issue directly to USCIS with supporting documentation.
If you are outside normal processing times and have not heard back from the agency, we are able to request information on your application. To view current USCIS Processing Times, click HERE.
Please keep in mind that USCIS has reported their processing times have been further delayed than usual. USCIS must fully research each case individually so that every petitioner and applicant may receive full and fair consideration consistent with all applicable laws, rules, and regulations.